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Choosing a CRM for eCommerce is not an easy decision, all the data of your commercial flow will be housed there and it will be consulted daily by your sales agents, for a long time. But moving between the market options is not easy either: if you are not clear about what you are looking for, all the alternatives will seem the same and you will end up making this relevant decision based on an internet review. Therefore, to our long list of posts about the best CRMs , we have decided to add Simla, an alternative focused on e-commerce that can adapt to multiple areas of a company to obtain the initial thing: a happy customer.
The new CRM for eCommerce A modern tool that has made the borders between online and offline customers disappear, without leaving aside retail, managing sales through a single window. Its mechanics cover more than it CU Leads seems, since, as it is designed for online stores, it has the ability to integrate email, SMS, chats and even phone calls. That all this happens in real time is the work of this CRM for eCommerce that, according to its own definition, allows the collection and maximization of all the information of a customer in real time, collecting a detailed history that allows the company to anticipate the needs of customers.
Simla website for eCommerce How is it integrated into WhatsApp? Simla is a CRM integrated with WhatsApp and other applications. When this happens, it allows a kind of funnel through which all inputs related to a client are “filtered” or brought together on a single platform, through automation. There is, in fact, an official integration between Simla and WhatsApp Business in which it offers a multi-agent omnichannel platform for sales, without distinction of sectors to which a company is dedicated. All of this works harmoniously with WhatsApp because it is, in essence, a much more immediate channel to send and receive information with clients.
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發表於 2024-3-16 16:41:13